Help & FAQ
How Can We Help?
Answers to common questions from parents and schools. Still stuck? Send us a note and we'll get back to you.
Contact us →Where do I find my gallery password?
It’s printed on the Picture Day flyer sent home with your child, and included in the gallery email from Pixieset.
Can I order after Picture Day?
Yes. You can preview your child’s photos online and order any time after Picture Day.
What if I don’t love the photo?
Request a free retake and we’ll photograph your child again on your school’s retake day.
Who can see my child’s photos?
Only people with your gallery link and password. Galleries are hosted privately on Pixieset, and we never sell or share student images.
When will my order arrive?
Digital downloads are available right away. Prints are delivered to your school or home.
How do I book Picture Day for my school?
Use the Book a Session form and choose School Pictures. We’ll follow up to plan dates and details.